The 5 Pillars of Excellent Customer Service
Unless you a have an unbeatable competitive advantage or a niche, you are in the market of competing with others…
1. We conduct a deep dive before every project:
We dive into the state of your organization and empathize with its specific challenges to assist you in achieving the desired objectives by co-creating solutions that showcase the most updated research, tools, and methodologies that suit your company, its people, and specifically its culture. This is where our contextualization starts coming to life.
2. Our learning is experiential:
Our methodologies are based on “Andragogy”, one of the pillars of adult-learning theories. To entice engagement and obtain effective results, we work on long-term behavioral change by enhancing and putting knowledge, skills, and attitude into experiential practices.
3. We create success stories:
We build rapport with participants, speak their language, and adapt the learning in a way that makes it easy for them to remember and apply throughout the rest of their journey within the organization. Creating sustainable behavioral changes benefits your people on a personal level and thus increases your return on investment.
Here’s what we’ve been thinking:
Managing Partner
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Partner
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Senior Learning and Development Manager
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L&D consultant
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